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NOTICE: AUSTRALIAN AGED CARE QUALITY AGENCY REVIEW 

An assessment team from the Australian Aged Care Quality Agency is planning to visit our offices from 6 December 2017 to 7 December 2017. This date may change to a later time, and if it does, we will notify you.

The purpose of their visit is to assess the quality of care and services we provide to you and all of our clients.

As part of the review, the team will talk to management and staff and will look at our systems and processes.

They are also interested in speaking to clients about the care and services they receive. You are welcome to meet with a member of the team to speak with them in confidence about the services you receive from us. Just let a member of staff know so a time can be arranged with the assessment team.

Or you can contact the Quality Agency directly on 02 9633 2099 or by email nsw_act@aacqa.gov.au.

You can always ask someone else to speak with the assessment team on your behalf if you wish – like a relative or a friend.

Following the visit to our office, the Quality Agency will prepare a report about our performance against the Home Care Standards. We are happy to talk to you about how we meet the Standards.

Your personal comments will be taken into account by the Quality Agency when conducting their review, and also when they prepare their report about our services. However, it is important to note that the Quality Agency is unable to provide feedback to you personally, or include specific details of your comments in their report.

If you would like to know more about the Home Care Standards and what they cover, visit the Quality Agency website www.aacqa.gov.au or phone the Quality Agency on 02 9633 2099. 
 

LAWN MOWING DELAYS - 17/11/2017

Please note that the Lawn Mowing service is currently running behind due to inclement weather. We hope to resume normal schedules in the coming weeks. For any enquiries about your service please call us on 6287 2870.

DIRECT DEBIT SCHEDULE 2017-18

DUO offers a direct debit arrangement for all customers. A direct debit is an automatic transaction that transfers money electronically from your account to pay for your services.

If you currently pay your DUO account by cheque, money order or cash, you can bypass bank fees, time spent travelling and other costs simply by taking up the direct debit option. You can opt out of the system at any time by choosing other electronic options available such as credit card and BPay payments.

To download the calendar, click HERE
 

AN OPEN LETTER FROM DUO IN SUPPORT OF MARRIAGE EQUALITY

Together with our parent company Life Without Barriers and other business, industry and sporting leaders of Australia, we express our full support for Marriage Equality.  

The rights and liberties of all individuals are to be respected for a healthy and inclusive society.  Australia is a robust democracy and should treat all its citizens equally. Legalised discrimination in one area allows discrimination to flourish in all areas.

We support diversity and inclusion and recognise the rights of lesbian, gay, bisexual, transgender and intersex (LGBTI) people to live and work, free of prejudice and discrimination, with all the essential freedoms enjoyed by other members of the broader community.

We join with other active and strong voices during the same-sex marriage debate to demonstrate our awareness of the issues faced by the LGBTI community, and lend our commitment to fighting discrimination and celebrating diversity at all levels within the community.

To find out more about this important issue, click HERE
 

MEDIA RELEASE 5 June 2017

The social services sector is currently undergoing significant change with the implementation of the National Disability Insurance Scheme and aged care reforms. These changes have altered the way in which organisations need to operate.

DUO has been exploring ways to ensure supports and services are not only maintained into the future, but are potentially expanded to meet future demand.  Like other organisations, DUO has been considering options to collaborate, partner and merge to secure our ongoing sustainability and viability.

It was in this context that DUO and Life Without Barriers agreed to explore a merger of the two organisations, with the key purpose of ensuring that both organisations are positioned for a stronger future together.

Life Without Barriers is one of Australia’s largest social purpose, not-for-profit organisations, located in 300 communities throughout Australia and works in areas such as Disability Support, Aged Care, Mental Health and Refugee and Asylum Seeker services.  

“It was particularly important to us that in exploring a potential merger, the organisation we partnered with would have a shared vision and a strong values alignment.”  Cheryl Pollard, DUO’s Chief Executive said.  

DUO’s Chair, Patrick White, agreed, adding “This merger would be very much about leveraging the strengths, expertise and knowledge of both organisations while building a solid foundation for future growth and development.”

Services and supports will continue to be delivered in the Canberra community, but with more resilience and innovation that comes from being a larger organisation.

A number of open forums to give and receive feedback and further information will be held for all stakeholders in the upcoming weeks.

For further information, contact:

CHERYL POLLARD  |  Chief Executive
0413 459 166

GERALDINE VELEZ  |  Manager - Marketing & Brand 
6287 2870